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Mr. Moses Shasha


Ms Rene’ Hykes-Augustus

  • Office Phone

    045 808 4713

  • Location

    42 Cathcart Road, Central,
    Queenstown, Eastern Cape,
    South Africa


 Technical Services 

The functions performed by Technical Services as outlined in the following legislative prescripts:

  • Constitution of the Republic of South Africa Act, 1996 (Act No. 108 of 1996) 
  • Municipal Systems Act, 2000 (Act No. 32 of 2000)
  • National Water Act (Act 36 of 1998) 
  • Water Services Act (Act 108 of 1997)​​​​​​​

​​​​​​​The department of Technical Services is divided into 3 sections as follows:

  1. Water Services Authority (WSA)
  2. Water Services Provision (WSP)
  3. Project Management Unit (PMU)

Core Responsibility of the Directorate


The department is responsible for the following functions:

  • Development of Bulk water and sanitation services,
  • Reticulation of water and sanitation network,
  • Refurbishment of water services infrastructure,
  • Development of Bylaws,
  • Water services Development Planning,
  • Water Demand Management,
  • Water Services Provision through operations and maintenance of water Service Infrastructure and 
  • Geographic information systems (GIS).



  • Eliminate backlog on water and sanitation
  • Provision of water and sanitation  
  • Provide transport planning
  • Maximise job creation through Expanded Public Works Programme
  • Provide bulk and economic infrastructure
  • Build the capacity of emerging contractors through EPWP

Water Services Authority


This section is responsible to ensure access to water and sanitation services through:

  • Ensuring access – Equitable provision of Basic water and sanitation
  • Planning, Monitoring and Reporting – Master plan, Water and Sanitation Development Plan (WSDP) Operational planning (IDP, SDBIP & Budget) Water conservation and demand management Plan, Infrastructure Asset Management Plan (IAM)
  • Regulating through development of Bylaws and policies
  • Water Services Provision – Management and Monitoring 
  • Information Management – Geographical Information Systems and water services information system​​​​​​​
  • Compliance Management 
    • ​​​​​​​Service Quality Compliance
    • Drinking water safety
    • Wastewater and process control
    • Blue-drop requirements
    • Green-drop requirements

​​​​​​​​​​​​​​Project Management Unit (PMU)​​​​​​​

This section is responsible for the development of new infrastructure through the following grants: 

  • Municipal Infrastructure Grant (MIG) – Development of new water services infrastructure, refurbishment and upgrading of existing infrastructure
  • Regional Bulk Infrastructure Grant (RBIG) – Development of Bulk water and sanitation infrastructure
  • Water Services Infrastructure Grant (WSIG) – Developing interim and intermediate water supply to reduce water and sanitation backlogs and also for refurbishment of existing infrastructure 
  • Institutional and Social facilitation 

Water Services Provision


Provision of water and sanitation within 6 Local Municipalities through 8 satellite offices that have a water services office in each town. The provision of Operations and Maintenance of water and sanitation services through: 

  • Planning, Monitoring & Reporting – Operators and Maintenance Plan (O&M) Monitoring and reporting
  • Water Conservation and Demand – Conduct water conservation and demand management, including pressure reduction, pollution control and pro-active maintenance of water meters 
  • Operate and Maintain – For water & sewer networks and plants. 
    • ​​​​​​​Daily and routine operations
    • Routine, preventative, and corrective maintenance
    • Re-active maintenance
    • Associated services (health & safety)
  • ​​​​​​​Existing Infrastructure / Asset Management – Pro-active network and component upgrading, pipe replacement and pressure rezoning
  • Compliance Management 
    • ​​​​​​​Service Quality Compliance
    • Drinking water safety
    • Wastewater and process control
    • Blue-drop requirements
    • Green-drop requirements